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Support & FAQ

Everything you need to know about partnering with MEI — from our capabilities and certifications to quotations and lead times.

FAQ
Frequently Asked Questions

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What types of products can MEI manufacture?
MEI specialises in PCB assembly (AI, SMT, Manual Insertion), final product assembly, and OEM consumer electronics such as USB Flash Drives, memory cards, and MP3 players.
What industries does MEI serve?
MEI serves a wide range of industries including Consumer Electronics, Networking & Communications, Automotive, Medical Devices, Computing & IT, Telecommunications, Home Appliances, and Industrial Equipment.
What is MEI's production capacity?
MEI operates a 70,000 sq ft facility with 6 high-speed SMT lines capable of 50 million mounting points per month, and Auto Insertion lines producing 10 million insertions per month — supported by over 100 skilled employees.
What SMT capabilities does MEI have?
MEI operates 6 fully automated SMT lines capable of fine pitch IC, QFP, and BGA component placement, producing 50 million mounting points per month — fully compliant with leadfree manufacturing requirements.
What quality inspection methods does MEI use?
MEI employs multiple quality inspection methods including Automated Optical Inspection (AOI), In-Circuit Testing (ICT), functional testing, and final QC checks — ensuring every product meets the highest quality standards before delivery.
What is the minimum order quantity (MOQ)?
MOQ depends on the product and process type. Please contact our sales team for a customised quotation based on your specific requirements.
What is the typical lead time for production?
Lead times vary depending on product complexity, order volume, and material availability. Please contact our team for an accurate lead time estimate based on your specific project.
Does MEI provide OEM and ODM services?
Yes. MEI offers both OEM and ODM services and has been producing own-branded products since 2005.
Does MEI comply with RoHS and leadfree requirements?
Yes. MEI's SMT lines are fully capable of leadfree processes and comply with RoHS (Restriction of Hazardous Substances) requirements, in line with our ISO 14001 environmental management commitment.
Does MEI offer after-sales support?
Yes. MEI provides after-sales support to our clients, including technical assistance and quality follow-up. Please reach out to our team via the Contact page for any post-delivery inquiries.
Is MEI ISO certified?
Yes. MEI has been certified as ISO 9001:2008 (Quality Management) and ISO 14001:2004 (Environmental Management) since June 2006.
Is MEI AFTA compliant for ASEAN exports?
Yes. MEI is AFTA (ASEAN Free Trade Area) compliant, making us well-positioned to serve clients competitively across the ASEAN region with favourable trade terms.
Can MEI handle both small and large production runs?
Yes. MEI has the flexibility to accommodate both small prototype runs and high-volume mass production. Our team will work closely with you to determine the most suitable production plan for your requirements.
Can MEI manufacture products for export?
Yes. MEI has extensive experience manufacturing products for export to clients across Asia and beyond. As an AFTA-compliant manufacturer, we are well-equipped to meet international export requirements.
Where is MEI located?
Our facility is located at Lot 16035, Kawasan Perindustrian Tangkak, 84900 Tangkak, Johor, Malaysia. We serve clients across the ASEAN region.
How do I request a quotation?
Use the Contact page or email us at info@mitsutoyo-malaysia.com with your product specifications, required volumes, and technical documents. Our team will respond within 2 working days.